Two different things get read as “missing” during live matches, and they have different explanations.
No recommendations on certain markets. If the analysis cannot provide recommendations on some markets during a match, the usual reason is that the bookmaker has temporarily suspended those markets after a match event: a goal, a penalty, a red card, a VAR check. The analysis outlines this when it happens, and the fixture itself stays exactly where it was. Once the bookmaker reopens the market, recommendations resume on the fresh prices.
A match being played that is not in the Live list. This is a different case: either the live feed is down, or the match was not available to us for live monitoring. You can check in advance which matches will be covered: in the pre-match fixture list, a green dot next to a match indicates it will be covered In-Play.
If a match showed the green dot and its live feed drops mid-match, email support@geckoedge.ai with the fixture name and we will check the feed.