Most messages to support@geckoedge.ai get a reply within 12-24. Support is handled by the same dedicated team that builds and runs the platform, which is why answers tend to be substantive rather than scripted, and also why they are not instant.
You can shorten the round-trip considerably by front-loading your first message. Whatever the issue, include the email address registered on your account. For access problems, add the address you paid with if it might differ. For billing questions, add dates and amounts. For an issue with a specific analysis, add the fixture, the competition, and roughly when you ran it.
Before writing, it is also worth a quick scan of this knowledge base. The most common questions, including login and magic-link issues, subscription changes, and how to interpret the output, all have detailed answers that will resolve things faster for you.
If something is genuinely urgent, say so in the subject line and explain why in the first line of the message, so it can be prioritised correctly.