Email support@geckoedge.ai and we will put it right. We take billing discrepancies seriously and resolve them case by case, whether that means refunding the incorrect charge or applying a credit to your subscription.
To get it resolved in one exchange, include four things in your first message: the email address on your account, the date and amount of each charge you are querying, what you expected to be charged, and a screenshot of the statement line if you have one. That gives us everything needed to trace the payment without coming back to you for details.
Two explanations account for most cases. The first is a second account: if you have ever signed up or paid under a different email address, you may hold two live subscriptions without realising it. Mention any other address you might have used and we can check and consolidate. The second is a promotional price not carrying through to a renewal, so the renewal bills at a different amount than your first charge. If your query involves a discount code, name the code in your message.
If the charge is our error, you will not be left out of pocket. One request: do not raise a chargeback with your bank as a first step. It freezes the process on the payment provider’s side and takes far longer to unwind than a direct message to support.