Your access is tied to the email address on your purchase. When you sign in, Gecko Edge sends a magic link to the email you enter, and your subscription only attaches to the address used at checkout. Request a link with a different email and you get a working link to an account with no subscription on it, which is why a fresh sign-in can look like your plan has vanished.
This is the single most common access issue, and it usually comes down to a near-miss address: you paid with a Gmail address but signed in with an old work or Outlook address, you have two personal inboxes and cannot remember which one went through checkout, or autocomplete filled in the wrong one. The fix is the same in each case: sign in with the exact address your payment confirmation was sent to.
If you are not sure which email you used, check in this order. First, look for the Stripe payment receipt or the Gecko Edge welcome email; both land in the inbox tied to your account. Second, search your inboxes for “Gecko Edge” or “geckoedge”. The inbox that holds those messages is the one to sign in with.
If you have lost access to the email on your account, for example an old work address that is now closed, we can change the registered email for you. Email support@geckoedge.ai with the address you paid with and the address you want to use going forward.