Your account lives on the email you used at checkout, and your own inbox is the fastest way to confirm which one that was. Run these checks in order:
- Search each inbox for “Gecko Edge” or “geckoedge.ai”. Your welcome email went to the address on the account.
- Search for your Stripe payment receipt. The receipt names the email used at purchase, and that is the one the platform recognises.
- Check which inbox receives a magic link. Request a link with your first address, wait two minutes, and check spam. If nothing arrives, the account is under the other one.
A common trap: requesting magic links with both addresses in quick succession, then clicking an older link from the wrong inbox. If you have been going back and forth, pause, do the receipt check above, then request a single fresh link with the confirmed address and click the newest email only.
If neither inbox turns anything up, or you no longer have access to the inbox that does, email support@geckoedge.ai with both addresses and the approximate date you signed up. We can confirm which one holds your subscription and, where needed, move your account to the address you use now.