Email changes are handled by support. Send a message to support@geckoedge.ai with the address currently on your account and the address you want to move to, and we will switch it over for you.
The change goes through support because your email is how the platform identifies your account. Gecko Edge uses magic-link login with no password, so the email on file connects your subscription, your billing, and your access. A mistaken change locks you out, which is why we confirm the switch manually.
Two things speed the change up. If you can, send the request from the address currently on the account, which confirms ownership in one step; if that inbox is no longer available, send it from the new address and include a detail that matches you to the account, such as the name on the subscription or a recent receipt. And state which address should be the account email going forward, so there is no ambiguity about which one to keep.
Once the change is confirmed, log in with a magic link sent to the new address. Links sent to the old address will no longer work.