Troubleshooting
- How do I change the email on my account?
- Why must I log in with the exact email I paid with?
- My magic link didn’t arrive or went to spam — what do I do?
- How does the magic-link login work? (Why no password?)
- I have two emails I might have used: how do I know which one is right?
- How do the in-play tabs work? (Research, Live Stats, +EV Bets)
- Why is a market suspended, or a match missing from the Live list?
- Late Goals: why the 70’+ window gets its own analysis
- Understanding the flags in a fixture analysis
- How fresh is the data, and when does it update?
- The divergence flag: what it is and what it means for you
- Is Gecko Edge just a ChatGPT wrapper?
- What does “overdue” InPlay mean and how is it calculated?
- Where does Gecko Edge’s data come from?
- Lifetime access for legacy holders: how it works
- Why does my analysis sometimes look different from yesterday’s?
- My analysis timed out or didn’t return data. What should I do?
- Coverage — which competitions and leagues are included?
- Why isn’t a specific league or fixture showing today?
- I’m seeing strange data on a fixture. What should I do?
- How quickly will I get a support reply?